Support
How can we help?
Answers to common questions — and a real person on the other end of the email.
Email support
We usually reply within 1–2 business days.
Frequently asked
How do I read my BaZi chart?
Open Destiny Chart, enter your birth date, time, and place, and your Four Pillars appear instantly. Tap your Day Master to see what your core element means.
I don’t know my exact birth time. Can I still use the app?
Yes. An exact time gives the most precise chart, but Destiny Chart still produces a meaningful reading from your birth date alone.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. On your iPhone, open Settings → tap your name → Subscriptions → Destiny Chart, where you can change or cancel any time.
How do I delete my data?
You can delete your account and saved chart data from within the app’s settings, or email us and we’ll take care of it.
Is my birth data private?
Yes. Your birth details are used only to calculate your chart and readings. We never sell your data or use it for advertising. See our Privacy Policy for details.
Still stuck? Email [email protected] and we’ll help you out.